FAQs

Care 

1. Keep your jewelry dry avoid wearing jewelry when swimming, showering, or while doing activities that may cause your jewelry to come in contact with water.

2. Avoid exposure to chemicals such as lotions, perfumes, hairsprays, etc. These substances can react with the metals causing tarnish and discoloration.

3. Store your jewelry properly. When you're not wearing your jewelry store it in a a dry airtight container or a soft jewelry pouch. This prevents exposure to air and moisture, which can slow down tarnishing.

4. Clean your jewelry gently with a soft, lint free cloth, warm water, and dish soap or a polishing pad/cloth. You can also use a toothbrush and white toothpaste just be sure to rinse off all the toothpaste with warm water. Avoid using abrasive materials or harsh chemicals as they can scratch or harm the surface.

5. if your jewelry is severely tarnished it may be taken to a professional jeweler for a cleaning and polishing.

Returns

Due to the time and care that is put into making each piece I am unable to accept returns/refunds/exchanges for reasons such as change of mind, personal neglect, general wear and tare, losing jewelry once it has been shipped etc. If an item is faulty or breaks please contact me with photos/videos of the piece and we can discuss a potential repair, refund, or return. This is a case-by-case situation. We reserve the right to deny unreasonable repairs, returns, and exchanges. 

Shipping Policy 

All orders should be shipped within 1-5 business days. Once and item is shipped it is the buyers responsibility. 

Privacy

Some personal information will be required for shipping. This information will not be shared and is only used to ship your order to you.

Contact Information 

Email: andreasantosjewelry@gmail.com